Terms of Service
Last updated 2026
This page is provided in English, which is the governing version.
1. Agreement to terms
By booking a transfer with Phangan Tide Co., or creating an account on this site, you agree to be bound by these Terms of Service. If you don't agree, please don't use the service.
2. About this site
This site is operated by Phangan Tide Co.. It runs on TravelDesk, a booking platform used by travel shops, tour and transfer operators — but your booking is a direct agreement with Phangan Tide Co., not with TravelDesk.
3. Accounts
You're responsible for keeping your login credentials secure and for all activity under your account, including the accuracy of passenger details submitted for a booking.
4. Bookings & payments
When you book a transfer, you're entering into an agreement directly with Phangan Tide Co.. Prices, availability and schedules are set by Phangan Tide Co.. Refund and cancellation terms — including cancellations due to weather or safety — are set by Phangan Tide Co..
5. Passenger details
Accurate name, date of birth and passport/ID details are required for the passenger manifest and pier check-in. Incorrect details may cause delays or denied boarding.
6. Service availability & weather
Sailings depend on weather, sea conditions and vessel availability. Phangan Tide Co. may cancel or reschedule a departure for safety reasons; if this happens, you'll be offered a refund or a free rebooking on the next available departure.
7. Acceptable use
Don't use this site to submit fraudulent bookings, scrape or resell data without permission, or attempt to bypass security controls.
8. Limitation of liability
This service is provided "as is." To the fullest extent permitted by law, Phangan Tide Co. is not liable for indirect or consequential damages arising from delays, missed connections, or disruptions outside its reasonable control.
9. Changes to these terms
We may update these terms from time to time. Continued use of this site after a change means you accept the updated terms.
10. Contact
Questions about these terms? Contact Phangan Tide Co. directly using the details on this site.